Shipping policy

Thanks for shopping with Going Mozart! Here's everything you need to know about how we ship your order.

Processing Time
Orders are processed within 3–5 business days (Monday–Friday, excluding holidays). During launches, restocks, or sales, processing may take a little longer. You'll get an email with tracking info as soon as your order ships.

Domestic Shipping (U.S.)
All U.S. orders ship with UPS. Shipping rates are calculated at checkout based on your location and the shipping speed you choose. Delivery times depend on the UPS service selected and are estimates, not guarantees.

International Shipping
We ship worldwide with UPS and DHL. Shipping rates and available options are calculated at checkout based on your country and order size.

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in your order total and may be collected by the carrier at delivery. Going Mozart isn't responsible for delays caused by customs. If a package is refused or returned because of unpaid duties, the original shipping cost is non-refundable.

Order Tracking
Once your order ships, you'll receive a confirmation email with a UPS or DHL tracking number. Please allow 24–48 hours for tracking to update.

Incorrect Addresses
Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us, we can reship it once the customer pays the shipping cost again.

Lost, Stolen, or Damaged Packages
Once a package is marked as delivered, Going Mozart isn't responsible for lost or stolen packages. If your tracking shows delivered but you can't find it, check with neighbors first, then contact us and we'll do our best to help. If your order arrives damaged, email us within 7 days of delivery with photos and we'll make it right.

Questions?
Contact us at support@goingmozart.com and we'll get back to you within 3-5 business days.